Instructions on Cancellation

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of cancellation, you must send us (knuspur eK, Altemarktstr. 6, 48565 Steinfurt, Germany, info@knuspur.eu, phone: 49 2552 7026656, fax: 49 3212 9327244) a clear statement (e.g. one sent by post letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  * Contracts for the delivery of goods that can spoil quickly or whose expiry date would soon be exceeded or has already been exceeded (promotional goods).

  * Contracts for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To knuspur eK, Altemarktstr. 6, 48565 Steinfurt, Germany, info@knuspur.eu, fax: 49 3212 9327244

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.


Cancellation policy [https://legal.trustedshops.com/produkte/rechtstexter] created with the Trusted Shops legal texter in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].